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Balloon America - A True Rocky Mountain High!
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EXCLUSIVE! Leather Seats and REAL French Champagne
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PRODUCT INFORMATION is effective as of 1/1/2007 and replaces all other oral,written or printed information except for Gift Certificates. Gift Certificates have different conditions and restrictions which are printed on the back of the certificate, a copy can be requested in advance of purchase by E-mailing us. By making a verbal telephone reservation with us with your major credit card you acknowledge that you have been notified of this information by our reservations agent when you made the reservation as evidenced by the date and time your credit card was charged in full, have read this information and ALL OTHER INFORMATION ON THIS WEBSITE, understand it, and agree to it:
GENERAL
Uniformed pilots are FAA Certified Commercial Balloon Pilots. All flight times are approximate.
Trip length varies due to wind speed and is conducted at varying altitudes. Our balloons are inspected and certified as aircraft in accordance with all applicable FAA regulations.
JOINING INSTRUCTIONS
Due to calm air in the early morning, MEETING TIMES vary from 5:00 to 9:00 am depending on the month. Call local reservations for meeting times and directions to launch site at least 12 hours prior to your flight. Local offices are NOT open during early morning hours, as our staff is physically at the launch site two hours prior to your meeting time preparing your balloon for flight. Passengers should check in at the meeting time. A confirmed meeting time is given at the same time you make your reservation and cannot be changed. It is imperative that you are on time. DEPARTURE TIME is typically 30 minutes after the MEETING TIME. We take off ON TIME. The departure time cannot be changed to accomodate late arriving passengers, as we are sitting on the ground burning a finite amount of on-board fuel intended for flight, as well as making other passengers who have already boarded wait. If you arrive late we reserve the right to deduct the amount of time late from the flight time. If you arrive after the flight has departed you will not be given a refund, we will make no attempt to make illegal and potentially dangerous landings to board you and you will not allowed to re-book for a future date. No exceptions to this policy will be made under any circumstances.
CLOTHING
Although usual conditions predict cool mornings and comfortable inflight conditions, passengers should be prepared for extremes. We recommend dressing in 3 light weight layers with a light weight cap and sunglasses. Video cameras and regular cameras are allowed only if you have a strap to allow the camera to hang from your neck.
Passengers should wear sturdy footwear like tennis shoes or lightweight hiking boots. Cell phones MUST be turned off inflight. Absolutely no high heel shoes, sandals or open toe shoes are allowed. The Pilot In Command reserves the right to deny boarding to any passenger, that, in his sole opinion, arrives for the flight improperly dressed, and no refund will be given nor re-booking for a future flight date.
SMOKING
Balloons are fueled by propane, a flammable gas. ABSOLUTELY NO SMOKING is allowed at ANY time around or near balloons or motorized equipment.
BAGGAGE/FOOD AND BEVERAGES
Due to limited space on board, FAA regulations prohibit luggage, camera bags, back packs, purses, etc. We recommend leaving these items at home or locking them in the trunk of your car before arriving at the balloon. Safekeeping is provided for in our vehicles but we expressly deny any claims for lost, stolen or damaged goods in our possession while you are flying. Food and beverage is not allowed on board with the exception of water in small plastic bottles
GRATUITIES
We are frequently asked about gratuities. Your pilot is an exceptionally skilled professional pilot and also serves as your tour guide. Common guidelines in the tour and travel industry indicate a minimum ten percent gratuity for your pilot which is shared with the crew, and we charge this gratuity to your credit card when you make your reservation. Many passengers like to extend additional gratuity and we recommend you do so in cash to the pilot at the conclusion of the flight. Our pilots, like many in the service industry, depend on gratuities as a significant part of their incomes.
CANCELLATIONS AND TRANSFERS
When you make a reservation we block space for you on an exclusive, definite basis, remove it from inventory and often must turn away other paying passengers who would like to go on the same flight you have reserved.
We guarantee that space will be available for you that day. We do not take tentative or speculative reservations, over book our flights or have standby status.
Regardless of reason, cancellations, transfers to another date and other switches results in a costly process of letters, toll calls, record adjustments, etc., plus a loss of revenue if time does not permit a resale. In fairness to others we cannot make exceptions to the following policy:
* Once we have received your credit card information your account is charged in full for your flight. No refunds will be made and your fare is 100% non-refundable UNLESS Balloon America cancels (usually for weather related reasons, but for any other reason in our sole opinion we deem necessary). In this case we will call you early the morning of your flight, usually before you wake, and notify you that the flight has been cancelled. If we do this we will either refund your full pre-payment electronically to your credit card or, if you prefer, re-book you for a future date. If you elect to re-book the above policy applies as if it was a new reservation.
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